Last updated: December 2024
At Flourishtendon, we are committed to delivering exceptional work that meets or exceeds your expectations. We stand behind our services and want you to be completely satisfied with your project.
We guarantee that our work will meet the specifications outlined in your project agreement. If you are not satisfied with the final deliverables, we will work with you to make necessary revisions at no additional cost until you are satisfied, within the scope of the original agreement.
If you cancel your project before work has begun, you are entitled to a full refund of any deposit paid, minus any administrative fees (if applicable). Administrative fees, if any, will be clearly disclosed in your project agreement and typically do not exceed 5% of the deposit amount.
To qualify for a pre-work refund, you must cancel in writing within 7 days of signing the agreement and before any design or development work has commenced. Once we have begun work, even if minimal, the refund policy for "After Work Has Begun" applies.
Once work has commenced on your project, refunds are calculated based on the amount of work completed. The completion percentage is determined by our project manager based on milestones reached, deliverables completed, and time invested:
In all cases, you will receive all completed work files, source materials, and documentation up to the point of cancellation, regardless of the refund amount.
Once a project is completed and delivered, refunds are not available. However, we will address any issues or bugs that prevent the website from functioning as specified in the original agreement at no additional cost.
Even after project completion, we provide support for:
This support is provided for 30 days after project delivery at no additional cost. After this period, support may be available through our maintenance plans.
If you choose to cancel the project for any reason, the refund will be calculated according to the completion percentage as described above. You must provide written notice of cancellation, and the refund will be processed within 10 business days of approval.
If we must cancel a project due to circumstances beyond our control or if you breach the terms of our agreement, you will receive a refund based on work completed, minus any costs we have incurred that cannot be recovered.
If you are not satisfied with the work provided, we will work with you to make revisions within the scope of the original agreement. If revisions cannot resolve the issues and the work does not meet the agreed specifications, we will discuss refund options on a case-by-case basis.
If we fail to deliver the project within the agreed timeline due to our fault (not client delays), and the delay exceeds 30 days beyond the original deadline, you may be entitled to a partial refund or project completion at a reduced rate, as determined on a case-by-case basis.
Once a refund is approved, processing times vary by payment method:
Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.
Refunds will be processed in the same currency as the original payment. If currency conversion is required, it will be done at the current exchange rate, and any conversion fees will be deducted from the refund amount.
To request a refund, please follow these steps:
The following items are non-refundable:
Each project includes a specified number of revision rounds as outlined in your agreement. We will work with you to ensure satisfaction within these revision rounds. Additional revisions beyond the agreed amount may incur fees, but we will always discuss this with you first.
Revision rounds typically include:
Revisions must be within the original project scope. Major changes or additions that were not part of the original agreement will be considered change orders and may incur additional fees. We will always provide a quote for change orders before proceeding.
Revision requests should be submitted within 14 days of receiving deliverables. Revision work will be completed within the timeframe specified in your agreement, typically 5-10 business days per revision round.
We conduct thorough quality assurance testing before delivering any project. This includes:
If issues are discovered after delivery that should have been caught during our quality assurance process, we will fix them at no additional cost.
To ensure a successful project and avoid refund disputes, clients are responsible for:
Failure to meet these responsibilities may affect refund eligibility and project timelines.
If you have concerns about your project or our services, we encourage you to contact us directly. Our dispute resolution process includes:
Most disputes can be resolved through open communication and collaboration. We are committed to finding fair solutions that work for both parties.
If you need to cancel or delay a project due to a medical emergency or serious illness, we will work with you to find a fair solution, which may include project suspension, extended deadlines, or adjusted refund terms.
If your business closes or undergoes significant changes that affect the project, we will discuss options including project cancellation, scope reduction, or transfer of work to a new entity.
If technical issues beyond our control (such as hosting provider outages or third-party service failures) significantly delay or prevent project completion, we will work with you to find appropriate solutions, which may include timeline extensions or alternative approaches.
In certain circumstances, refunds may not be available or may be limited:
Each situation is evaluated on a case-by-case basis, and we will always explain our reasoning if a refund cannot be provided.
If you need to cancel your project:
If you have concerns about your project or our services, we encourage you to contact us directly. We are committed to resolving any issues amicably. Most concerns can be resolved through communication and revisions.
If we are unable to resolve a dispute, we may offer mediation or other dispute resolution methods as appropriate.
Monthly maintenance plans can be cancelled at any time with 30 days written notice. You will continue to receive services for the remainder of the current billing period. Refunds for unused portions of monthly plans are not available, but you will not be charged for future months after cancellation.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet failures.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. For existing projects, the policy in effect at the time of project agreement will apply.
If you have questions about our Refund Policy or need to request a refund, please contact us: